Welcome to the November/December edition of Tech Insider! Now that the holidays are upon us please make a note of the following holiday closures. Our offices will be closed on Monday December 26^th and Monday January 2^nd but as always we will still be on call for any technical emergencies that arise.

Be sure to check out our generous refer a friend program below where you can earn up to $5000 by recommending our services!

• Meet the Team: Greg Williamson
• Tech of the Month: Cory Smith
• Product Feature: Cloud Backup
• Special Promotion: Refer a Friend
• Tech Tip of the Month: Is Microsoft 365 Right for Your Business?
• Time is running out: 3 important reasons to book your projects today!

Meet the Team: Greg Williamson

Meet Greg Williamson, Client Services Manager for Everon Technology! Greg has been a permanent fixture here at Everon from day one and has covered a lot of territory. He has spent the past 12 years honing a combination of technical, business and people skills in a variety of different roles. He came on board with Everon over 7 years ago as a network engineer and quickly moved into the account management realm, eventually leading him to his current role as client services manager.

Greg’s role is one of great importance for our customers. As client services manager, Greg leads a team of our account managers and personally acts as account manager for some of our larger clients that he has known for years. He thrives off of creating a relationship with our clients of trust and understanding. It’s a special skill to help our clients understand complex technology concepts in order to make the right decisions for our business and one that sets Greg apart. He thoroughly enjoys working closely with our client base of small business owners to help them navigate the complicated world of IT.

As a Boston and Metrowest Massachusetts native, Greg is a Colorado transplant who moved to Broomfield, CO with the company 4 years ago. He spends time outside of work exploring the scenic hiking that Colorado has to offer, supporting his local brewery and finding places to watch his favorite New England sports teams. Greg loves to cook and can fire up a pretty mean sourdough pizza, a not-so-hidden talent his co-workers thoroughly enjoy!

When asked what he is most passionate about professionally, Greg replied, “I believe that small businesses drive our country’s success. Innovation, creating jobs, and making the dream possible for people are what I see our clients doing on a daily basis. Helping enable small businesses to focus on what they do best and not worry about how to fix computer problems – and being the best at it – is what drives me.”

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Tech of the Month: Cory Smith

Cory was selected as our November tech of the month for a full 30 days of 100% positive customer feedback! He currently works on our tech team as a Network Engineer where he solves a variety of IT problems for our clients. His background in personal training and motivation has easily translated to the education and support he shows our clients as he troubleshoots and solves their toughest technical problems. Cory has been with Everon since August 2010 and has made a real impact on the team both in his premium level of service and the energy he brings to the team.

Similar to his professional accomplishments in personal training, Cory thrives off of results. When a client can breathe a sigh of relief that their email is back up and running or their PC is free from harmful malware it makes Cory’s day. He has an excellent way of putting our clients at ease while he works hard to troubleshoot and resolve their technical troubles. He has a particular knack for malware removal and Outlook issues. This dedication to providing top-level customer service is why our clients ask for Cory by name and rate his technical sessions a 10!

When he’s not on call or helping our clients through an emergency Cory is outdoors. He coaches lacrosse and spends countless hours on his mountain bike or on a golf course. Similar to many “Everon-ers” Cory also grew up on the East Coast and shows his home-team support by frequently sporting Baltimore Ravens gear around the office. He is a vital part of our team and when he’s not helping clients he is supporting his coworkers as well.

We asked Cory what get’s him fired up and his favorite thing about coming to work he replied, “New challenges and teamwork, hands down. Hearing the relief in a customer’s voice after encountering the inevitable “issue” is always a huge reward in and of itself.”

Next time you speak with Cory be sure to congratulate him on being named “Tech of the Month”!

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Product Feature: Cloud Based Backup

No matter its size, your company’s data is its most valuable asset. Think about it: What would you do without your financial or customer records? How long could your business survive without access to the information you rely on every day?

Yet, many business owners who diligently insure their businesses or property don’t have a contingency plan for their data. Considering the variety of possible data threats to your business—including hard drive crashes, theft, computer viruses, software corruption, natural disasters, and even human error—your unprotected data is living on borrowed time.

Why Cloud Based Backup?

With online backup, you can preserve and restore all of your files in a secure, offsite environment without a major capital investment. We even manage the setup and the maintenance for you, so you can concentrate on your business.

Our solution uses the same level of security that the top banks in the financial industry utilize for safe online banking. Your files are stored offsite in two mirrored data centers located on opposite coasts. Even if your company suffers a flood, fire, or break in, you can be sure that your data is safe.

From now until the end of 2011 we are offering a special discount to help you ensure your company is protected.

• Basic Cloud Backup Setup: Regularly priced at $299 per server – $100 OFF!

Online backups for all your server data, excluding Exchange or SQL applications:

$199 for first server, $159 each additional server

• Premium Cloud Backup Setup: Regularly priced at $399 per server – $100 OFF!

Backups for all your server data, including Exchange and/or SQL applications

$299 for first server, $259 each additional server

Not only will we knock $100 off per server, we’ll also give you your first month of storage FOR FREE! That means you won’t be paying for your online storage until 2012!

Monthly storage is priced at $2.00/GB of online backup used and includes any maintenance needed.

Contact us today at everonit@everonit.com to take advantage of this special offer or to find out more about cloud based online backup.

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Special Promotion: Refer a Friend

Just like your business, Everon relies on referrals from our clients, partners, and friends to continue to grow and develop our business. We appreciate you taking the time to share the name of someone you believe would be a good fit for Everon’s “Remarkable Service™” commitment.

If the company you referred becomes a Managed Services, On Demand Services, or Total Data Protection services client of Everon, we will gladly write you, your company, or your favorite non-profit a check for up to $5000! For more information on our referral program please click here.

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Tech Tip of the Month: Is Microsoft 365 Right for Your Business? By Jim De Vico

Recently Microsoft opened to the public their version of a Cloud based solution. They call it Office 365.

Office 365 is primarily made up of the following software:

• Email (using Outlook and Exchange Server)
• Webhosting (using SharePoint)
• Office applications (Word, Excel, PowerPoint etc.)

What does this mean for your business? Read on for more.

Read these other recent articles and more at www.SmallBusinessTechTips.com

• Google Plus Business Pages Lack Multiple Admin Feature
• Turn Windows 7 laptop into a WiFi hotspot
• iPhone 4S, is it a 5? What’s the big deal?
• Three ways to Integrate Tablet PC’s into your Business
• Tech Tip from The HR Lady – Cleaning your MAC with a “Magic Eraser”

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3 important reasons to book your projects today!

With the holidays upon us and 2011 coming to a close soon we’d like to make you aware of three very important reasons to book your projects before the end of the year.

1. Thailand flooding causing potential hardware delays – Due to the devastating floods in Thailand manufacturers of computer hardware will be affected with shortages in the near future. This could potentially cause some lengthy delays on the availability of new equipment. The sooner you can book your project, the sooner we can get your hardware ordered and on the way.
2. Section 179 tax incentive – The IRS has doubled the limit on Section 179 for 2011 so you can claim the full depreciation of new technology purchases. This includes the labor and can mean significant tax savings for booking projects in 2011!
3. Slots are filling fast – The holiday season is our busiest time of the year for projects. We still have some availability in our schedule but it won’t last for long. Contact us today to book your project in 2011 while you still can.

Contact your account manager today to talk about your technology purchases and project needs.

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I’m sure you’ve heard the buzz around “the cloud”.  But what does it all mean?

What is the “Cloud”?  This term has taken the IT world by storm over the last few years.  It generally has a very broad meaning but understanding how to best utilize the cloud can mean a significant savings for your business while also streamlining your IT solutions.

We’ll help sort through all the terminology and applications for “cloud computing” in our webinar, led by Michael Cooch.

Cloud Computing for Small Business

Wednesday November 2, 2011, 1:00 p.m. EDT

In this half hour discussion you’ll learn:

• What is cloud computing? 
• What are the major benefits?
• What are the risks to be aware of?
• Which applications and services are best in the cloud?
• How does cloud computing save you money?
• What is hybrid-cloud computing and what are the benefits?

Click here to register today!

We are also offering a special FREE Cloud Computing Assessment ($499 Value) where we will provide an analysis of your current technology solutions to see when a cloud option may make most sense.  If you decide that you’d like us to help you move to the cloud we’ll also give you $100 OFF any cloud implementation project.  Click here to sign up today.

We look forward to seeing you on Wednesday!

Thank you,

Everon Technology Services

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Welcome to the newly revamped edition of Technology Insider!  In addition to some helpful technology tips we would also like to share with you some important upcoming events, company news, announcements and special offers.  We are also including an opportunity for our clients to use our newsletter to advertise for free (see below)!

• Meet the Team: Jeremy Carr
• Tech of the Month: Colin Gasamis
• Product Feature: Email Continuity Package
• Upcoming Webinar: Cloud Computing for Small Business
• Tech Tip of the Month: Recalling and Resending an Email
• Client Spotlight: Crosby Benefit Systems

Meet the Team: Jeremy Carr 

Jeremy has been a long time leader here at Everon, starting almost 3 years ago as an engineer he quickly moved to a role overseeing our service teams and working as a Director of Operations. Jeremy wears a lot of hats here at Everon and brings a large amount of experience to his role. He has a passion for motivating the team and solving our clients’ toughest technical problems.

New Jersey native, Jeremy moved to Colorado early in his life and spent 12 years in the hotel industry in some of Colorado’s famous ski towns Breckenridge and Aspen. He worked in a variety of capacities in the hospitality industry covering everything from a Front Desk Agent to Sales Manager. He has a passion for building relationships with clients has translated from his experience with the hospitality industry directly to his current role working with our service teams on delivering superior customer service to our clients.

After moving to London in 2003, Jeremy went back to school and embarked on his journey into the IT world where he became a certified MCITP Enterprise Administrator. His work in London eventually led him to a Director of Operations role at an IT company oversees and after 5 years Jeremy and his family moved back to Colorado to raise their two small children.

When he’s not at the office, Jeremy can be found at his home, playing outside with his two little boys, skiing, or camping in the Colorado mountains. Jeremy and his family frequently travel to Europe to visit family and will be spending this Christmas holiday in London and Paris.

When asked about his life path Jeremy says, “I believe you control your own fate. You need to make your own opportunity not wait for it. Most things I tried; moving to ski town, moving to London, moving back to the states, changing careers; all seemed to be the “wrong move” but all worked out. I take chances.”

Jeremy’s enthusiasm and encouragement heavily motivate those around him and he’s made a definite impact here at Everon.

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Tech of the Month: Colin Gasamis 

Colin currently works on our tech team as remote network engineer. He is a leader in his team and stands out among his peers for his outstanding customer service recognition from our clients. Colin is a wonderful asset to our technical team and brings a wide variety of life experience to his role. 

At Everon we seek out individuals whose skills reach far beyond technical expertise and Colin is no exception. Not only does Colin bring years of technical experience working with systems but also his background as a special education teacher helping children with reading disabilities. This compassion for others and desire to help and educate contribute largely to Colin’s success and outstanding level of service when working with our clients. Not only does Colin excel at helping our clients with any technical woes but he is also a regular contributor to our smallbusinesstechtips.com blog.

Colin grew up in Dracut, Massachusetts and later moved to both Seattle and eventually Denver where he currently resides with his wife, 5 month old daughter and dog, Doc. Based out of our Broomfield, Colorado office, Colin spends his family time enjoying the outdoors at the many hiking trails and wonderful city parks Denver has to offer with his wife, 5 month old daughter and dog. Like his fellow New Englanders he has a rabid fandom of his home teams and spends a fair amount of time following The Patriots, Red Sox, Celtics and Bruins.

Colin is a large supporter of the Denver Max-Fund animal shelter. Colin’s family adopted their dog from a shelter and found the experience to very positive and rewarding. He works hard volunteering at the shelter and spreading awareness in the community about the organization.

We at Everon feel privileged to have Colin on our team and find him to exemplify the 3 cultural values we look for in every Everon team member: heart of a servant, entrepreneurial spirit and fun loving attitude.

About his Everon experience, Colin says, “I get excited about learning about new fixes and learning new solutions every day. The best part about working at Everon is the team we have. People are genuinely interested in teaching and learning every single day with an impressive stamina.”

Next time you are lucky enough to get Colin on the phone make sure you tell him congrats for being our “Tech of the Month!”

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Product Feature: Email Continuity Package 

Can your business afford to have email outages, spam or viruses?  Everon’s Email Continuity Package offers you a fully redundant and cloud based email backup service so you can rest assured your email is not only protected but up and running at all times.

Priced at only $2.00/user, our email continuity package includes:

• 24/7 access to corporate email accounts
• Cloud-based Backup of all email for a minimum of 14 days
• Automatic retention of email sent and received during down-time
• Automatic spam and virus removal
• Lost and deleted email retrieval
• Flexibility based on specific company needs
• Multi-system compatibility
• Complete Administrative Control
• Complete privacy

Moving to our complete email continuity package can be quick, easy and affordable for all sizes of businesses: 

• No extra hardware or software
• No special additional logins or passwords
• No complicated interfaces
• No strange fees or unexpected charges
• With pricing at just $2/user our email continuity is money well spent to protect your business
• Implementation usually takes less than a day!

Contact us today at everonit@everonit.com to discuss how we can help implement a complete email continuity program for your business.  Contact us before November 30th, 2011 and we’ll take $100 off the implementation.

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Upcoming Webinar: Cloud Computing 

Join us for an upcoming webinar on how cloud computing.  Michael Cooch will be covering some important territory: 

• What is cloud computing?
• What are the major benefits, risks and tradeoffs?
• Which applications make most sense in the cloud
• How cloud computing can save you money

Save the date: Wednesday November 2, 2011 Register for the webinar today at: www.everonitsupport.com/cloud

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Tech Tip of the Month: Recalling and Resending an Email

Have you ever sent an email and the moment you hit the send button, realized you shouldn’t have sent it? Or immediately upon sending it, realized your facts were wrong and needed to send a follow up? Or maybe you simply forgot to include the attachment you wrote three paragraphs about?  Read the full article here to learn how a little known feature can help.

 Read these other recent articles and more at www.SmallBusinessTechTips.com

• QuickBooks 2012 for Mac? Ready for prime time?
• Sync your personal Gmail or Hotmail accounts with your iOS or Android device
• Are you ready for your office move?
• Tech Tip from the HR Lady: Cleaning your Mac with the “Magic Eraser”
• United Airlines to deploy 11,000 iPads to replace pilot bags

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Client Spotlight: Crosby Benefit Systems 

Based just outside of Boston, Crosby Benefit Systems has developed benefit programs for over 500 organizations. For over 35 years, they have built their stellar reputation by concentrating on the design and delivery of quality benefit services. Crosby works with clients of all sizes across a variety of industries such as education, bio- and high-tech, retail, health care, financial services, manufacturing, municipalities and law firms.

Crosby began by offering a pioneering, payroll deducted, voluntary-term life insurance plan. As Crosby grew, so did its service offerings. Crosby now provides a wide range of services, including the administration of Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Health Savings Accounts (HSAs), COBRA, Enrollment & Eligibility, Commuter Benefit Plans, Retiree Billing, Tuition Reimbursement and customized services. They are dedicated to their “High Tech and High Touch” approach, focusing on quality, customer service, and creative solutions. Find out more about Crosby Benefit Systems at: www.crosbybenefits.com

“Crosby has been partnered with Everon for over five years.  Since then, both Crosby and Everon have grown and changed quite a bit.  Everon has continued to provide great service that has helped us continue to be a leader in our field.  I find the folks at Everon to be knowledgeable, capable, responsive and down-to-earth.  Over the years we have expanded our relationship to the point that Everon now provides us with a full suite of IT services.  As a growing company with complex data and IT needs, we’ll continue to need a strong partner to stay on our projected track.  I’m confident that Everon will be that partner for us well into the future.” – Max Crosby

Looking for a better benefits service provider?If you prefer a benefits administrator with excellent technology, a proven track record for quality participant experiences and a reputation for flexibility – please contact us at:sales@crosbybenefits.com.Crosby Benefit Systems offers a wide range of health & welfare benefits outsourcing services. We take a holistic approach because experience has taught us to consider not just the parts of your benefits program, but also how they all relate to each other. The solutions we design, create, and implement enable those connections to work in your favor and be appreciated by your employees.

Advertise here for free!  We would love to help our clients spread the word through our newsletter.  Contact marketing@everonit.com today to see how you can feature your ad here for FREE!

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Fastest Growing Technology Company in its Category

BILLERICA, MA – (October 19, 2011) – PlumChoice, a pioneer in the delivery of remote technical services in the next-generation Service 2.0 model, today announced that the company was again selected for inclusion on Deloitte’s Technology Fast 500TM, a ranking of North America’s fastest growing technology, media, telecommunications, life sciences and clean technology companies. This year, PlumChoice was ranked 81st overall, and was named fastest growing company in the sector, Computers/Peripherals. Deloitte based the rankings on the percentage of fiscal year revenue growth from 2006 through 2010. During this four-year period, PlumChoice grew 1,291 percent.

“Our technology focus, unique approach to service delivery and strong channel partnerships keep us in the industry leadership position,” said Ted Werth, Chief Executive Officer at PlumChoice. “Our employees are the best in the business, and their commitment, backed by our robust SAFElink^TM service relationship platform, gives our customers, partners and our company an unparalleled advantage. We are excited to again be included among the Fast 500TM.”

“PlumChoice, like all 2011 Technology Fast 500^TM companies, has excelled in fostering innovation and channeling it into spectacular growth – against the backdrop of one of the most challenging economies in history,” said Eric Openshaw, vice chairman and U.S. technology, media and telecommunications leader, Deloitte LLP. “Deloitte recognizes PlumChoice for its remarkable accomplishment.”

“We are pleased to honor PlumChoice as a 2011 Technology Fast 500 company,” said Mark Jensen, managing partner, technology and venture capital services, Deloitte & Touche LLP. “As one of the fastest growing tech companies in North America, PlumChoice has demonstrated excellence in technological innovation, entrepreneurship and rapid growth.”

About Deloitte’s 2011 Technology Fast 500^TM
Technology Fast 500, which was conducted by Deloitte & Touche LLP, a subsidiary of Deloitte LLP, provides a ranking of the fastest growing technology, media, telecommunications, life sciences and clean technology companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2006 to 2010. In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, companies must be in business for a minimum of five years, and be headquartered within North America.

About PlumChoice
PlumChoice is setting a new standard of customer care with its Service 2.0 approach that has reinvented the way technology care is provided to connected homes and small businesses. As the largest independent technology care provider in the industry, PlumChoice pioneered the remote technical services business in 2001, providing 24×7 online repair and assistance for digital devices through local industry-certified agents. With the addition of its patented SAFElink™ service relationship platform, PlumChoice now offers a fully integrated and highly secure solution for service providers and other business partners, working under their brand names to provide them with new sources of revenue and cost reduction. PlumChoice’s services can be delivered remotely or on-site as a one-time incident, bundled with products/services, or subscriber-based solution. Covered devices include PCs and Macintosh^® computers, laptops, netbooks and mobile phones, TVs and home theater systems, routers and servers, networks, security systems, consumer electronics, software, peripherals, iPhones^® and other devices.

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Can your business afford to ignore exposure to over 200 million people?  Facebook recently reported that in the US there are over 215 million Americans with active profiles on Facebook, 70% of which log in daily.

Social Media has changed the means of marketing communication.  What began as social networking between friends has quickly grown into an industry with loads of potential.  For a business it is a necessary plank of your marketing plan and the glory in it is that it is permission based meaning only those who choose to hear your message will receive it.

We’d like to invite you to learn how to use social media to grow your business in our upcoming webinar:

Grow Your Business With Social Media
Wednesday October 12, 2011, 1:00 p.m. EDT

Our very own social media specialist, Michael Booker, will help you navigate the social media landscape to develop a strategy that’s right for your business.  This FREE webinar will teach you:

• Why social media is important to an overall marketing strategy
• Guidelines for a successful social media presence
• Special tools and tricks on Facebook and Twitter to get the most out of your profile
• How to develop a plan of attack

Click here to register.

Thank you,

Everon Technology Services

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Confused about Smartphones??  How they can save you time, what apps to download?  We’ve heard your cries and help is on the way!

Don’t miss this free webinar to see how smartphones can streamline your business!

If you’d like to learn how smartphone integration can increase your efficiency and productivity, join us for a FREE informational webinar:

Discover 11 Smartphone Power User Apps, Tips and Tricks that will Boost Your Productivity!

Wednesday, August 31, 2011 at 11:00 EDT

In this FREE webinar you’ll learn:

• Our favorite tips, tricks and apps to improve your business’ communication and synchronization across multiple platforms
• Ways to get the most out of your Smartphone’s performance
• How to extend your battery life
• How to make your sure your smartphone is secure 

To thank you for your valuable time all webinar attendees will be entered into a drawing for an iPad giveaway! 

Now’s your chance to sort through all the smartphone confusion to find the right mobile technology solutions for your business.  You’ll learn about our favorite applications and how adopting smartphones for your business can improve productivity and efficiency.

Register now to reserve your spot at www.everonitsupport.com/smartphone

Thank you,

Michael Cooch

Everon Technology Services 

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